Desktop Support Specialist (Melbourne)

• $80k-$90k base + super
• Windows 11, Microsoft 365
• Australian Citizenship (mandatory)
• Office locations: South Yarra and Truganina

  
Summary: 

Desktop Support Specialist will be a fundamental member of the IT Support team as well as provide concierge level of desk-side technical support in the local office.
The position will include a unique blend of local on-site & remote customer-focused support within a small team setting.  Through teamwork, innovation, and effective communication; represent the IT team with the highest level of client service. 
  
Duties: 

• Provide high-quality and customer driven desk-side technical support. 
• Troubleshoot issues from in-bound telephone calls directed to the IT Support number for local & remote sites. 
• Ensure all Teams enabled conference rooms are kept in working order 
• Use of incident management system to properly document and escalate issues as they are reported 
• Adhere to incident management, problem management, change management, and knowledge management best practices 
• Proactive learning of current and newly released applications 
• Collaborate with the wider IT support team to ensure the highest level of customer support and resolution. 
• Seek and identify opportunities to enhance the clients experience with the organisation’s technology. 
• After hours availability to assist with client service delivery, system maintenance, power outages as needed. 

  
Required Skills/Qualifications: 

• Minimum 1-3 years of general IT support experience in a professional environment 
• Advanced knowledge with Microsoft Windows 11, and Microsoft 365 within an organization 
• Advanced knowledge and support of various mobile email devices (iPhone & Samsung etc.) 
• Experience with hardware (desktop/laptop) deployment methods using image deployment tools. 
• Ability to utilize and troubleshoot web-based applications. 
• High level of customer service orientation a must. 
• Ability to handle conflict and difficult situations within a technical and customer support environment. 
• Effective communication abilities to all levels of personnel. 
• Ability to quickly diagnose, organize, and prioritize competing deadlines and setting service expectations with clients. 
• Ability to adapt to changing technology and the applications of, within a professional services organization. 

Desired Skills/Qualifications: 

• Technical and support experience within the Microsoft 365 ecosystem, Windows 11 & Cisco networking. 
• Certifications a plus (Microsoft, Cisco, ITIL Foundations, etc.) 

To submit your profile for consideration or for further information on this role, please click APPLY or email adam@intrinzic.com.au
  
Please note: Candidates must hold Australian Citizenship to apply for this opportunity.